Terms and Policies

E-mail list

St. Edward's University Professional Education respects the privacy of all students and corporate clients. We will never sell or rent your contact information.

If you would like to subscribe to our e-mail list, send an e-mail to: subscribe@seupec.com
If you would like to unsubscribe to our e-mail list, send an e-mail to: unsubscribe@seupec.com

Payment Terms

Payment is due upon receipt of invoice. Checks, money orders, VISA, MasterCard, Discover or American Express are accepted. No debit cards please.

Mail payments to:

St. Edward's University Professional Education

Attn: Accounts Receivable, 9420 Research Blvd, Echelon III, Suite 200, Austin, TX 78759.

Returned checks are charged a $25 fee.

Refund Policy, Drops & Withdrawals

Cancellation Policy

The St. Edward’s University Professional Education reserves the right to cancel or postpone a class due to low enrollment or a scheduling conflict. In the event of a cancellation or postponement, St. Edward’s University’s liability is strictly limited to reimbursement of paid tuition and fees. An education consultant promptly contacts students in the event of a cancellation or postponement.

Special Red Hat Cancellation Policy

The policies below apply to ALL Red Hat training and certification programs:

Notice of cancellation or reschedule on or after the fifteenth (15th) full calendar day prior to class start date is not eligible for refund, but is eligible for reschedule.

Students are allowed up to 2 reschedules per class up until 15 days before course start date. Any reschedules after that point will incur a processing fee equal to 50% the published course price (MSRP). The new session date must be given at the time of the reschedule notification and rescheduled classes must be taken within one year of original invoice date. Student substitutions can be made 48 hours prior to a class start.

If a student does not attend a scheduled session, there will be no refund or reschedule given. Payment is forfeited.

Retake Policy

Students may retake a class for any reason, on a space available basis, for a period of up to one year from the start date of the originally scheduled class. Student must supply their original classroom manuals. Retakes for product upgrade classes will incur a fee for new books and classroom materials.

Class Audits

One to two hour class audits are permitted with prior notice. Please contact our office at (512) 346-8110 regarding audit policy and associated fees.

Student Standby

If a class is full you may elect to be placed on "stand-by” status. You will be notified only if cancellations occur and space becomes available.

Training Vouchers

Training vouchers may be purchased; each voucher is good for one day of regularly scheduled training listed on the St. Edward’s University Professional Education class schedule. Multiple vouchers may be required for premium level classes. Vouchers are non-transferable and cannot be exchanged in the event the expiration date has lapsed.

Private Event

For Private Events at a New Horizons facility, there may be additional cleanup charges assessed if rooms are left in disorder. This may be up to 25% of the cost of the rental and does not include damages to equipment or structure.