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ITIL® 2011 Foundation Certification

If you require a general understanding of the ITIL framework to understand how ITIL can be used to enhance the quality of IT service management within your organization, the St. Edward's University Professional Education's ITIL Foundation Certification training program, complete with onsite exam, is your solution.

The ITIL Foundation Certificate in IT Service Management provides an entry into understanding the core principles of ITIL practices for Service Management.

The learning objectives are targeted at understanding the relationship between stages of the Lifecycle, and the processes involved in a Service Management practice.


ITIL®2011 Covers 5 core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

Who Should Attend:

IT professionals, business process owners, business managers and stakeholders who contribute to an ongoing service improvement program.

Upon completion of the ITIL® 2011 Foundation Certification, you'll be well positioned to pursue one of the ITIL Intermediate tracks:


Recommended Training

ITIL Foundation
 


Unsure which program is right for you? Learn more about our programs: Contact a Programs & Services Advisor at 512-346-8110 or email information@seupec.com