If you require a general understanding of the ITIL framework to understand how ITIL can be used to enhance the quality of IT service management within your organization, the St. Edward's University Professional Education's ITIL Foundation Certification training program, complete with onsite exam, is your solution. The ITIL Foundation Certificate in IT Service Management provides an entry into understanding the core principles of ITIL practices for Service Management.
The learning objectives are targeted at understanding the relationship between stages of the Lifecycle, and the processes involved in a Service Management practice.
IT professionals, business process owners, business managers and stakeholders who contribute to an ongoing service improvement program.
Upon completion of the ITIL®2011 Foundation Certification, you'll be well positioned to pursue one of the ITIL Intermediate tracks; either ITIL®2011 Service Lifecycle or ITIL®2011 Service Capabilities.
Unsure which program is right for you?
Learn more about our programs:
Contact a Programs & Services Advisor at 512-346-8110 or email firstname.lastname@example.org