Anyone seeking a better grasp of the business practices that drive the need for IT services will benefit from the ITIL® 2011 Service Lifecycle series. The primary focus of this series is the Lifecycle itself, its use of process and practice elements, and the management capabilities required to deliver quality service management within an organization.
Each ITIL Service Lifecycle Module is a free-standing qualification, and comprises one of modules that lead to the ITIL® 2011 Expert Level certification in IT Service Management.
Each module of the Service Lifecycle series covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within that stage of the ITIL Service Management Lifecycle, as well as technology and implementation considerations.
Unsure which program is right for you? Learn more about our programs: Contact a Programs & Services Advisor at 512-346-8110 or email firstname.lastname@example.org