St. Edward's Professional Education announces the re-introduction of our ITIL How-To workshops.
Many of our customers have achieved the ITIL Foundations and Intermediate levels. However, they desire to implement in their work environments what they have learned.
Therefore, we are reintroducing the ITIL How-To workshops: interactive, hands-on methods for implementing the concepts from the ITIL Foundations and Intermediate levels.
The workshops being reintroduced are:
These are hands-on, interactive workshops that facilitate learning by doing. Participants leave with artifacts created by the teams, and are immediately able to implement them.
Visit our Online Course Catalog to see dates and descriptions, and to register.
To better serve our customers, both internal and external, it is important to sharpen our soft skills now and then. Most Customer Service courses and materials are for novice telephone support people, help desk or order takers. This leaves a skills gap between the novice telephone representative and the average- to highly-skilled information worker.
The Customer Service Fundamentals course offered at St. Edward's University Professional Education is a good one-day refresher, or it can be a first look at the basic and not-so-basic skills we need for excellent customer service.
Under development, is an Advanced Customer Support soft skills workshop led by St. Edward's University Professional Education's Director of Project Management, Business Analysis and Leadership Program, Darrel Raynor. The development of this course has been complex: drawing from experiences in the field; from developing customer service workshops customized for cloud software and service providers in Austin, TX. The process has involved initial assessments from project managers, implementation managers, phone support, and levels II and III technical support within organizations. This will produce a superior training program utilizing real life experiences and results from these studies.
Darrel Raynor, a senior technology executive, consultant, trainer, and turnaround specialist with over twenty years of experience streamlining operations, systems, and projects, states that "the advantage to using consultants steeped in project management, support, and other aspects of customer support and contract are huge." St. Edward's University Professional Education students will greatly benefit from the Advanced Customer Support soft skills workshop once available to our students. Stay tuned for further updates.
To find out more about other Leadership courses offered by St. Edward's University Professional Education click HERE.
Today more than ever there is a pressing need for a program of cyber resilience in an organization. Cyber security has garnered a lot of the focus as organizations have responded to hacking exposes and major security breaches. Many of the organizations that responded to these events and incidents displayed a flat footedness in their responses. The staff of the organizations in question were not quite up to the task of full organizational responses.
What Cyber Resilience does, is, it puts in place an organizational view of how to build a program for managing cyber events, threats, incidents, opportunities across the entire enterprise.
At the strategic level the board and C level management are instrumental in the formulation and direction of approaches and strategies. At the program level the full impact on program management has to be realized. At the project level, effects and affects on projects have to be understood, and, at the operational level each individual has to understand and practice the well- being of the organization.
This program has been a while in coming but will be fully available in the second half of 2015.
Stay tuned for further updates.
To find out more about other Security courses offered by St. Edward's University Professional Education click HERE.
Launch of the Management of Risk (M_o_R) global certification in United States by St. Edward's University
UPCOMING M_o_R COURSES
|Management of Risk (M_o_R®) Foundation|
|Management of Risk (M_o_R®) Practitioner|
"St. Edward's University Professional Education is pleased to partner with PEOPLECERT to launch North America's first M_o_R (Management of Risk) certification program. PEOPLECERT'S flexible approach to customer support has already enabled us to grow our ITIL certification program to one of the best in the United States. Considering the void in the market of a proven framework for managing risk, we are confident that our M_o_R program will be even more successful," says Nicole Rogers, Sales Manager with St. Edward's University Professional Education.
"St. Edward's University Professional Education is one of the leading educational institutions offering high level professional certifications and we are delighted they will be our first accredited partner to be offering M_O_R in the U.S. M_o_R is one of the key products of the GBP portfolio for which PEOPLECERT has already developed an intense marketing strategy, following our successful establishment in the ITIL market in just 3 years", says Michael McLaughlin, PEOPLECERT's Regional Manager for US and Mexico.
FREE M_o_R PREVIEWS
September 2013 -- By Sharon Florentine
CIO -- If you're an IT pro looking to either polish your existing cloud skills or add new expertise to your resume, the time is now as demand for cloud skills continues to outpace the supply of available workers.
A joint study released last November from Microsoft and IDC revealed that there were 1.7 million cloud-related jobs that went unfilled in 2012, and that over the next few years, millions more will remain open.
The study, Climate Change: Cloud's Impact on IT Organizations and Staffing, echoes findings from CompTIA's 4th Annual Cloud Computing Trends Report, which found that hiring managers experience the most difficulty in finding employees with higher-level cloud skills such as building migration plans or assessing the risk of a cloud transition.
These findings are indicative of cloud computing's maturation as a technology, says CompTIA's Director of Industry Analysis Carolyn April. "We're seeing cloud technology move beyond the realm of curiosity, beyond early experimentation, and into a second- or third-stage technology evolution," she says.
"Up until this year, we'd seen a gradual increase in adoption and acceptance, but this year we saw a huge spike in adoption, and that's a game-changer for business," April says. As cloud computing becomes even more mainstream, the demand for the proper skills will continue to rise with it as companies seek to gain the benefits of this business model, she says.
What Cloud Skills Businesses Need
"At this point in the cloud technology evolution, firms have a diverse set of options to build out their architecture that includes both cloud tech and on-site solutions," says Seth Robinson, CompTIA's Director of Technology Analysis.
"The move to the cloud has gone well, and it is becoming a common part of building out or revamping architecture. We're seeing not just companies move to the cloud for the first time, but more and more secondary moves -- migrating more applications, moving from one public cloud provider to another, from a public cloud to a private and vice versa," Robinson says.
Businesses, therefore, are focusing less on how to use cloud technology than on migration and deeper integration with existing enterprise systems, Robinson says, and are looking for talent with the skills to do so.
"Companies are looking for folks with the knowledge of how to integrate cloud solutions with existing, on-site systems," Robinson says. "Migration, integration, developer knowledge of different cloud providers' application programming interfaces (APIs), are all skills that are in high demand."
Howard Lee, architect of the talent sourcing solution Open Web, says that analyzing recruiter searches shows some clear trends, among them a demand for Amazon Web Services skills, open source, and DevOps engineers.
"There's definitely a vendor preference -- experience working with Amazon Web Services is sought in nearly half of all searches," Lee says. "Open source, too, is hot; from Linux to configuration management systems like Chef and Puppet to programming languages like Python, Perl and Ruby. These fall into the category of 'cloud-adjacent' technologies," he says. Finally, demand for Development Operations engineers continues to grow.
Demand for these positions and skills signals a major shift in the entire cloud computing landscape, CompTIA's Robinson says. The need for cloud migration assessments, API knowledge and integration skills point to a focus on how cloud computing affects not just single departments or technology projects, but the entire business, he says.
"The overarching emphasis is on the connection between the technology and business. The tech team isn't just responsible for choosing tech (cloud or otherwise) for one particular department or project, but for an entire line-of-business. IT professionals have to be able to think 'big picture,' strategically, and to see how the cloud impacts many aspects of the company," Robinson says.
"It's a paradigm shift like those that happened with mobile technology, or even the PC revolution," he says. "Early adopters who've been using cloud technology for five or six years now, their top challenge used to be integration. But now their top challenge is changing company policy to adapt to the new paradigm. This isn't so much a technology decision but a business model discussion," Robinson says.
How to Build Cloud Skills
"The great part is that the barriers to entry for learning cloud skills is very low," Open Web's Lee says. "If you're just starting out, you can sign up with AWS for about $30 a month and just jump in and get your hands dirty. Mess around with their free elements, start experimenting with their offerings [like security, DNS services, load balancing and storage]," he says.
There are a number of available professional certifications, too, both vendor-specific and vendor neutral. CompTIA offers a vendor-neutral Cloud Essentials certification program that, when completed, will show that you understand cloud computing from both a business and technical perspective, and that you have the skills to help an organization move to and/or govern cloud deployments.
[Slideshow: 26 Cloud-Specific IT Certifications]
There are vendor-sponsored certification programs from IBM and Microsoft, as well as vendor-neutral, topic-specific programs from organizations like the Cloud Security Alliance, which offers a Certificate of Cloud Security Knowledge (CCSK) designation for graduates.
Cloud provider Rackspace also offers a vendor-neutral curriculum called CloudU and Open source services provider Red Hat announced a Cloud certification program earlier this month at VMworld and Dell is offering a government-focused cloud program.
Even as the cloud industry matures, CompTIA's Robinson says, the technology is nowhere near the end of its lifecycle. There always will be a need for experts to help companies move to the cloud for the first time as well as perform migration assessments and integration, he says.
The need for traditional, on-site solutions experts will continue to be strong. However, as the cloud becomes more mainstream, IT professionals with both cloud and traditional data center skills will be in even greater demand, and will certainly have an advantage.
Sharon Florentine covers IT careers and data center topics for CIO.com. Follow Sharon on Twitter @MyShar0na. Email her at firstname.lastname@example.org Follow everything from CIO.com on Twitter @CIOonline and on Facebook.
July 2013 -- St. Edward's University, based in Texas, has been accredited by PEOPLECERT for the delivery of ITIL® certifications. Since 2001, St. Edward's University Professional Education has been committed to actively managing the life-long learning needs of organizations and individuals through information technology and professional training programs via multiple training methods taught by certified professionals in their respective fields.
Through its accreditation by PEOPLECERT, the university will offer organizations and individuals the full scale of ITIL certifications through PEOPLECERT's user friendly and secure web based exam delivery platform. The platform offers a full suite of online tools for professionals, that includes a simple step registration process, online provisional results available immediately after the exam, e-certificate and an online certificate verification tool for third parties who wish to confirm their certificate's validity. A candidate survey at the end of the exam will help St. Edward's receive candidate feedback on the overall training program, which, combined with different reporting capabilities based on exam, candidate results, trainer performance etc, will enable the university to evaluate and constantly improve its training offerings.
"As we strive to be the preferred ITIL training and certification provider in North America, we have found PEOPLECERT to be an extremely valuable partner and provider. The well designed exam delivery platform is the perfect solution for our traditional instructor-led training format as well as our live virtual training format" said Hadyn Inniss the accredited Course Director for ITIL programs at St Edwards University Professional Education.
"We are delighted to have St. Edward's on board and contribute to their commitment to the life-long learning needs of professionals, through our own dedication to the ITIL professionals" needs. We are confident that PEOPLECERT's service, that combines a globally recognized certification and a secure and simple to use certification delivery process, will support St. Edward's in helping individuals and organizations enhance their skills through a quick and reliable training and certification cycle, says Michael McLaughlin, PEOPLECERT's Regional Manager for North America and Canada.