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ITIL  IT Service Management

Anyone responsible for the delivery or support of IT services - be it the maintenance, management or implementation of IT processes will benefit from IT Infrastructure Library training or as more widely known, ITIL.

ITIL is a set of best practices inthe field of IT Service Management; it describes and manages your processes during the entire life cycle of IT services. All ITIL courses at St. Edward's University Professional Education map to the ITIL v3 certification qualifications.

 

Note: All ITIL training courses listed include certification exams on the last day of training.

 

Recommended ITIL v3 Training

Foundation Level

ITIL Foundation

3 Days

Intermediate Level - Lifecycle

ITIL Continuous Service Improvement

3 Days

ITIL Intermediate: Service Strategy

3 Days

ITIL Intermediate: Service Design

3 Days

ITIL Intermediate: Service Transition

3 Days

ITIL Intermediate: Service Operations

3 Days

Intermediate Level - Capability  

ITIL  Intermediate: Operational Support & Analysis

4 Days

ITIL Intermediate: Planning, Protection & Optimization

4 Days

ITIL Intermediate: Release, Control & Validation

4 Days

ITIL  Intermediate: Service Offerings & Agreements

4 Days

Intermediate Level- Managing the Lifecycle

ITIL  Intermediate: Managing Across the Lifecycle

5 Days

 

 


Unsure which program is right for you?
Learn more about our programs:
Contact a Programs & Services Advisor at 512-346-8110 or email information@seupec.com